General Return Guidelines:
Thing must be bought through our website, if the thing has been bought from a retail outlet or another accomplice online store, the client should return it by means of their provider’s set up bring channel back.
Thing must be in its unique condition (not utilized). Thing must incorporate all bundling material and embellishments (as sent). This incorporates any declarations, manuals, guarantee cards, stickers or labels, and so forth. Things with assembling deformity or potentially things harmed during conveyance can be supplanted after due constancy (see Replacement Guidelines on the package).
Thing must not be bought as a major aspect of an advancement. Such things must be supplanted (segments just) under their guarantee claims.
Things with operational/execution issues can’t be returned whenever acquired to utilize yet according to organization strategy the client may have the option to guarantee their guarantee for segment substitution.
For additional data contact your local office or branch through the Find Us page or talk/whatsapp with the agents (CSR) of the organization at 0323 4239999.
What is the methodology for restoring an item?
A client can restore an item inside the 7-day return period that begins one the item has been gotten. To start an arrival get the client must call our client care at 0323 4239999 and present a get demand by expressing the receipt. The thing will be gathered and sent to the administrative center for assessment. In the event that the thing is freed from any harms and meets the arrival rules the client will be moved the sum paid for the thing less any conveyance charges to a related financial balance.
What amount of time will it take for me to get my cash back?
In the event that the item is bought by means of money down, We will require 7 days to move the discount to a related financial balance (put together by the client) when the arrival is affirmed by the administrative center.
For item bought by means of credit/platinum card, bank move, versatile wallet or over the counter (utilizing our installment accomplices MobiCash or EasyPaisa), We will require 5 days to move the discount one the arrival is endorsed by the administrative center.
How long does it take to approve an arrival?
Our quality confirmation group requires 2 working days to clear an item. When finished the client is sent an intimation with the consequences of the confirmation. In the event that if the arrival isn’t checked, the client is sent an intimation itemizing the explanations behind confirmation disappointment and the item is then repacked and conveyed to the client. On the off chance that the purpose behind the arrival was item execution, at that point the client can then again guarantee item guarantee (for segment substitution).
Note: we will make 2 endeavors to convey back the thing, if the item isn’t gotten the client should gather it directly from our office.
Thing must be in its unique condition (not utilized). It must incorporate all bundling material and extras (as delivered). This incorporates any endorsements, manuals, guarantee cards, stickers or labels, and so forth.
All things should be checked for cases of harm. This might be finished by reviewing the thing back the manufacturing plant or by sending an on location assessment group. On the off chance that the item has been harmed during establishment or any misusing after receipt, the organization won’t engage an arrival/substitution. On the off chance that the client guarantee is confirmed, at that point the client will be sent a substitution unit/item.
On the off chance that the thing isn’t genuinely harmed yet isn’t proceeding true to form. The item will be inspected by us. In the remote possibility, the item has an imperfection, the expert will supplant the abandoned part or affirm the substitution (whenever required). For more data on this please allude to our guarantee and claims area.
For additional data contact your provincial office or branch through the Find Us page or talk with the delegates (client service) of the organization at 0323 4239999.
When would i be able to get an item substitution?
We practices a severe quality control to guarantee that all requests dispatched are in affirmed conditions (counting bundling and security). Be that as it may, on the off chance that where there is a setback or the item is harmed while delivering we will substitute the item for the client in the wake of confirming the case. This applies to all items recorded on our website.
It is suggested that the client likewise take proof photos of the bundling (whenever harmed) and WhatsApp it to us at 0323 4239999. When the solicitation has been presented, the thing will be gathered and sent to the administrative center for investigation. On the off chance that the thing meets the substitution rules the client will be dispatched another item from us
What amount time will it take for me to get my substitution?
When the substitution demand is approved it will take the ordinary course of conveyance time to send you another item. Ordinary conveyance time is 5-7 days.